In these fast moving and unsure times, it is essential to have staff who are agile, resilient and adaptable. However, the question many HR and L&D teams face today is how do they identify a benchmark level of adaptability amongst their staff, and further to that, how do they measure… Read more »
Having adaptable and agile leaders in your organisation can make the difference between succeeding during a crisis versus failing during a crisis. There is an assumption that individuals who hold positions of leadership are completely self-aware and can easily adapt to changing situations. Many leaders find themselves in a position… Read more »
BPO’s often find that identifying talented individuals from a large magnitude of candidates is an exhaustive process that is expensive and time consuming, with a large enough margin for error to become overwhelming at times. That is, the task of matching the right disciplinary skills with someone who is inter-personally… Read more »
Smaller BPO’s are often challenged by having smaller management teams, but they still need to compete with the larger, more well-resourced BPO’s in the space. One of the challenges we often hear is that as they grow, they want to be able to make their recruitment processes more efficient and… Read more »
To develop an efficient and competitive organisation, experienced Managers understand that they need to cultivate an environment where staff actively seek to develop their skills, improve their productivity and increase efficiency in their roles. When exploring what is needed to cultivate this proactive environment the following questions are usually the… Read more »
A common headache for BPOs is selecting the appropriate candidate from an extensive application list. This process can be timely, expensive and often tricky to get right. Although they have a clear brief from the client and understand the needs and technical requirements, the process of narrowing down the right… Read more »
As COVID-19 (Coronavirus) forces people to potentially work from home, managers and leaders need to reconsider how they manage their virtual teams! The impacts of COVID-19 coronavirus are already being felt in every part of our economy and it seems those impacts may be with us for some time. However,… Read more »
Founded to change lives, give people the opportunity to pursue their dreams and help more people experience living in Australia, Education and Migration Services Australia (EMSA) is a true success story. With offices in 7 countries, and a diverse team of people from all across the world, EMSA has the… Read more »
Tradies Accountant is a mid-sized accounting practice that specialises in the construction industry. They provide their clients with full service financial support from bookkeeping, accounting, advisory and full outsourced CFO services. One of their strategies for elevating service levels and reducing overheads for their clients is by offshoring certain roles… Read more »
REACH Consulting Services (RCS) and the OrgDev Institute (ODI) collaborated with a REACH Gold Partner to study the implications of REACH styles and skills for performance among veterinarians. The study showed that veterinarians who had higher REACH Quotient scores billed up to 60% more revenues on average than vets with… Read more »
