In these fast moving and unsure times, it is essential to have staff who are agile, resilient and adaptable. However, the question many HR and L&D teams face today is how do they identify a benchmark level of adaptability amongst their staff, and further to that, how do they measure… Read more »
Having adaptable and agile leaders in your organisation can make the difference between succeeding during a crisis versus failing during a crisis. There is an assumption that individuals who hold positions of leadership are completely self-aware and can easily adapt to changing situations. Many leaders find themselves in a position… Read more »
Smaller BPO’s are often challenged by having smaller management teams, but they still need to compete with the larger, more well-resourced BPO’s in the space. One of the challenges we often hear is that as they grow, they want to be able to make their recruitment processes more efficient and… Read more »
To develop an efficient and competitive organisation, experienced Managers understand that they need to cultivate an environment where staff actively seek to develop their skills, improve their productivity and increase efficiency in their roles. When exploring what is needed to cultivate this proactive environment the following questions are usually the… Read more »
