In these fast moving and unsure times, it is essential to have staff who are agile, resilient and adaptable. However, the question many HR and L&D teams face today is how do they identify a benchmark level of adaptability amongst their staff, and further to that, how do they measure… Read more »
Having adaptable and agile leaders in your organisation can make the difference between succeeding during a crisis versus failing during a crisis. There is an assumption that individuals who hold positions of leadership are completely self-aware and can easily adapt to changing situations. Many leaders find themselves in a position… Read more »
BPO’s often find that identifying talented individuals from a large magnitude of candidates is an exhaustive process that is expensive and time consuming, with a large enough margin for error to become overwhelming at times. That is, the task of matching the right disciplinary skills with someone who is inter-personally… Read more »
Smaller BPO’s are often challenged by having smaller management teams, but they still need to compete with the larger, more well-resourced BPO’s in the space. One of the challenges we often hear is that as they grow, they want to be able to make their recruitment processes more efficient and… Read more »
A common headache for BPOs is selecting the appropriate candidate from an extensive application list. This process can be timely, expensive and often tricky to get right. Although they have a clear brief from the client and understand the needs and technical requirements, the process of narrowing down the right… Read more »
